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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Nicole Aleshchenko

September 29, 2023

5  out of  5 rating by Nicole Aleshchenko
"Robert Nichols with Chris Jones Insurance Agency was very helpful and took his time to help me understand the policies. I’ve been with them for a couple years now and will always come to them if I needed anything. Thanks so much!"

Thomas Kim

September 28, 2023

5  out of  5 rating by Thomas Kim
"I've been using State Farm for years and are satisfied with their prompt response and hard work. Recently I had an issue of 1) adding my teenager kids to the vehicle insurance and 2) insurance premium calculation, and Kaleb Muse has taken care of it very nicely. Huge trust about these guys!"

Prem D'Cruz

September 23, 2023

5  out of  5 rating by Prem D'Cruz
"We were moving from Michigan to Seattle and in 30 minutes Sherry the office manager was able to move our State Farm vehicle and also provide us with renters insurance. The speed, efficiency and service we received was fantastic. If you are looking for a State Farm agent this is the one!!!!!"

Cody Kendrick

September 18, 2023

5  out of  5 rating by Cody Kendrick
"Friendly, always helpful and willing to put in extra effort to make sure you are taken care of."

Monica Sillan

September 15, 2023

5  out of  5 rating by Monica Sillan
"I have recently worked with Ariel Garcia at this office for the first time. She impressed me with her professionalism. She is knowledgeable, helpful and proficient in her job. Thank you Ariel."

Bernice Delgado

September 8, 2023

4  out of  5 rating by Bernice Delgado
"I called today with an unusual issue and wasn’t happy at first. I called and was directed to call claims and speak to them about my issue. I then called customer claims and the guy was SUPER RUDE! Awful attitude for no reason and I’m already annoyed that I have to call and be heard. So I call my local agent again and am lucky to speak to Robert Nichols. I warned him that I was already having some issues and feeling some kind of way. We discussed the issue and told me what he could do for me. He took responsibility and assured me action. This evening I check my email and he already sent me follow up information and my issue is being resolved. Good job! That’s what I call service. Ty."

Diane Morrison

August 31, 2023

5  out of  5 rating by Diane Morrison
"Great customer service knowledgeable staff"

Brenden Smith

August 22, 2023

5  out of  5 rating by Brenden Smith
"Switching from Allstate has been a quick and simple process. I appreciate the time Kaleb took explaining insurance products and helping me understand how I can right-size my insurance needs."

Isabelle Jensen

August 16, 2023

5  out of  5 rating by Isabelle Jensen
"Robert is great and very responsive. He is always so helpful with any request or question I have!"

Anthony Lang

August 3, 2023

5  out of  5 rating by Anthony Lang
"Sherry Bells.... Very persistent and helpful, provided outstanding assistance to help me get further along in the process. Putting in the work to make things happen, I can't thank her enough."

derek lahti

July 21, 2023

5  out of  5 rating by derek lahti
"Robert Nichols really follows through with what he says and does. Great customer service 👏 👌 👍"

Jesse Seidel

July 18, 2023

5  out of  5 rating by Jesse Seidel
"Kaleb is great!"

Josiah Kumley

July 18, 2023

5  out of  5 rating by Josiah Kumley
"I had a great experience with State Farm! Kaleb Muse was my agent and was super helpful, always responded fast and with exactly what I needed. And the one time that I had an issue, I messaged him and he solved the problem for me right away. Kaleb was always really cheerful and funny, and told me things the way they really were (not making it seem like something way better than it really is). Thanks Kaleb! :)"

Ra'chel Magaoay

July 15, 2023

5  out of  5 rating by Ra'chel Magaoay
"I recently moved out of state and I had questions regarding my auto and home owners insurance. I emailed Robert Nichols and he made the whole process so easy for me. I was impressed with his quick replies to all my email questions. I appreciate all your help!"

Chelsea Burns

July 4, 2023

5  out of  5 rating by Chelsea Burns
"I have been working with Chris and his team for over 5 years now. I am always super impressed with the level of service. Highly recommend!!!"

Devin Helgeson

June 2, 2023

5  out of  5 rating by Devin Helgeson
"Excellent experience with all of the staff at this agency and their expertise. Highly recommend this very knowledgeable, personable, and accommodating agency."

Matthew Yu

May 16, 2023

5  out of  5 rating by Matthew Yu
"(Translated by Google) patient, friendly and enthusiastic (Original) 有耐心,友善热情"


May 16, 2023

5  out of  5 rating by Bonanza
"Orlando Stanford at this office was fantastic and super helpful. I specifically asked for a link to review because he was so great. I was frustrated and confused over a bill and he made it clear what was going on and I was off the phone laughing even though I was prepared to be talked down to due to past experiences with insurance companies customer service. They're hiring good people here that look out for you like Orlando."

Kurstin Lee

May 15, 2023

5  out of  5 rating by Kurstin Lee
"Received fantastic help and thorough knowledge of a quote we needed for a new house purchase from Kaleb! We’ve been working with State Farm for over ten years through two states!"

Miki Ishihara

May 11, 2023

5  out of  5 rating by Miki Ishihara
"These people are simply amazing! I’ve been with them for almost 15 years for a good reason. They are always responsive, caring and professional! The rates that they give me can’t be beaten by other companies either. Highly recommend to anyone."

Qingshan Meng

May 2, 2023

5  out of  5 rating by Qingshan Meng
"Nice people, they’re very helpful especially Robert Nichols. He is doing things very quick!"

Mehman Mehdiyev

April 28, 2023

5  out of  5 rating by Mehman Mehdiyev
"Wendy is amazing she help me a lot and she know how to help to people properly :)"

Heather Dispenza

April 27, 2023

5  out of  5 rating by Heather Dispenza
"We are relocating from California to Washington. We were referred by our agent to Kaleb Muse. Kaleb is incredible and made everything so easy to transition. His customer service is stellar, he was prepared and had done research on our policy prior to our first meeting. I trust his honesty and integrity and highly recommend him for all your insurance requirements. He handles multiple policies for us. You want to work with Kaleb Muse."

Rudy Taylor

April 13, 2023

5  out of  5 rating by Rudy Taylor
"I very much appreciate Gaby Villanueva's assistance in modifying my existing State Farm auto and home insurance needs. She was extremely helpful in explaining various processes as well as assisting my own analysis of my insurance needs. She was courteous, knowledgeable and very friendly. With her help, I now feel quite comfortable with my updated insurance."

Ronald Winter

March 30, 2023

5  out of  5 rating by Ronald Winter
"Chris Jones State Farm Agency is top notch! Christina Le is my agent and she is fabulous! Highly recommended!"